2nd Line Support Engineer (Bradford-on-Avon)

£30,000 - £35,000 per annum

Are you an experienced IT Support professional? looking for an opportunity to join one of the largest technology companies in the world in a challenging and rewarding IT Support Role

Ford and Stanley – the digital specialists are looking to recruit a 2nd line support engineer to join their client based in Bradford on Avon

The Opportunity

Key Responsibilities

  • Provide 1st and 2nd line support to staff to troubleshoot, diagnose and resolve issues, both in-person and remotely
  • Actively monitor our IT hardware, network, servers and systems for faults, as part of a regular preventative maintenance routine, to ensure our IT solutions continue to run efficiently and remain fit for purpose.
  • Manage correct access levels to our files and systems in line with business requirements
  • Manage the IP risk to the business ensuring internal processes are adhered to and IT usage is monitored
  • Performing routine server backs up, for example rotating back up hard drives and scheduling server re-starts.
  • Identifying and coordinating software updates.
  • Manage and administer user accounts including new starters and leavers
  • Source, order, install, configure and maintain additions to the internal IT infrastructure, both software and hardware.
  • Administer, support and maintain web-based externally hosted infrastructure and solutions.
  • Administer and maintain the Telecoms infrastructure
  • Maintain IT procedures (SOPs) and IT documentation and ensure individual user compliance

The Candidate

  • Previous experience of working in an IT Support environment
  • Hands-on experience of working with PCs and servers (Microsoft and Linux), including their configuration
  • Experience of VM Ware server creation and virtual server concepts
  • Awareness of Active Directory and its use through Microsoft
  • Awareness of networking concepts and configuration such as VLAN
  • Experience of working with switches and routers, especially Cisco
  • Willingness and confidence to take on a variety of tasks required to keep the business running and support the user community
  • Able to work well and think clearly under pressure
  • Technical skills balanced with business and application awareness
  • Able to work independently and take responsibility for the successful completion of tasks and projects
  • Team player, able to communicate and cooperate with the IT team and wider business


£25,000 - £35,000

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