2nd Line Support Engineer (Chatham)

£25,000 - £28,000 per annum

Are you an experienced IT Support professional? looking for an opportunity to join an innovated technology company whose products are used by millions of people each day in a challenging and rewarding NOC Support Role

Ford and Stanley – the digital specialists are looking to recruit a 2nd line Noc Analyst to join their client based in Chatham

The Opportunity 

Key Responsibilities

  •  Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekends and shifts outside of core office hours.
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers’ fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system
  • Responsible for suggesting improvements to the checks and routines 
  • Assisting with software testing and deployment of new firmware releases
  • Advising on the technical integration of 3rd party products
  • Assisting in the building and testing of hardware being released to customers
  • Able to cover 1st line shifts and duties when absolutely necessary to cover sickness and other unforeseen circumstances
  • A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences.

The Candidate

  • At least two years working in a NOC environment
  • Working knowledge of Network architecture (TCP/IP, WiFi).
  • In-depth knowledge of Linux fundamentals, file systems and networking
  • Knowledge of network and networking fundamentals - LAN, WLAN, TCP/IP and other industry standards
  • Experience of working in a networking and support environment in a customer-facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year’s experience working in a Support Desk/1st line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills
  • Highly organised self-starter with the ability to prioritise workload to deliver high-quality results to demanding timelines
  • Excellent troubleshooting skills, able to demonstrate an analytical approach
  • Ability to work unsocial hours when required

RF: NN4968

£25,000 - £35,000

Apply now

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