Customer Service Advisor (London)

London
£12 - £14 Per Hour

Ford & Stanley Interim - The Rail Recruitment Experts are seeking a Customer Service Advisors to support a train operating company to ensure their sterling reputation is withheld over a busy period.

 The Opportunity

This is an ideal opportunity to support a train operating company to deliver first class customer service to their customers, ensuring queries/complains are dealt with in a professional manor within the required time frames.

The Candidate

The ideal candidate will be immediately available (able to start next week) and posess excellent customer service skills, be a clear communicator and have the ability to manage their time effectively to ensure customer queries/complaints are dealt with in an efficient way- predominantly via email. You will have excellent IT skills.

Duration 

1 month or till the end of December 2019. 

Role & responsibilities

  • Work within the customer service team by respond to emails (complaints, queries etc)
  • Ensure the companies sterling reputation is withheld by resolving issues/queries in an effective, efficient manor
  • Support the customer service team to reach required set goals
  • Any other required ad-hoc duties to support the team

Essentials skills

  • Customer service experience in a fast-paced office environment
  • Ability to manage time effectively and keep calm under pressure
  • Previous experience dealing with telephone & email queries/complaints
  • Customer retention experience

Sector: Rail

Location:
London
Salary:
Contract

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