Technical Support Engineer (Burton-On-Trent)

Burton-on-Trent
£30000 - £45000 per annum

Are you rail based electromechanical or mechatronic engineer, interested in International travel and motivated to be a technical specialist on an asset management system that is vital to a number of major rail operators across Northern Europe, Middle East, North America and Australia?

Ford & Stanley – The Digital Rail Experts are working with a small, high performing UK team that is part of a large global engineering business. Their asset management systems play an integral role in the efficient on-going operation of both freight and passenger rail services. The technical specialist will ensure that systems are performing to a high standard and being able to build a strong face to face relationships with clients across the globe

The Opportunity

The position is responsible for providing customer support services both remotely and on-site to new and existing customers across Europe, the Middle East and Russia.  This challenging role requires frequent travel in Europe in order to access customer’s sites and offices. 

Key Responsibilities

  • Perform routine maintenance tasks on installed systems across the globe
  • Perform timely non-routine maintenance and in-depth troubleshooting of system faults, both on-site and via remote connection where possible.
  • Actively monitor the system’s health and performance, and report issues appropriately both internally and to the customers to permit timely rectification.
  • Take a leading role in the planning of all necessary site visits and rectification action plans directly with the customers.
  • Develop good working relationships with customers and leverage this to assist in developing repeat future business.
  • Help establish, improve and maintain quality control processes and systems and documentation for European and Global operations.

Candidate

  • At least 5 years of industry experience working with electromechanical and software systems.
  • Tertiary or trade level qualifications in an engineering, science or software discipline.
  • Experience working in the rail industry
  • Competency in the following software and computing disciplines are desirable:
  • Microsoft Office suite of products.
  • SQL, Java, C, MATLAB programming languages.
  • Good management, organisational and interpersonal skills.
  • Dedication to planning, implementing, following and enforcing quality processes.
  • Good documentation skills.
  • The ability to work under pressures of weekly, monthly and project deadlines.
  • An enthusiastic attitude to hard work, learning new skills and going above and beyond to achieve customer satisfaction.
Location:
Burton-on-Trent
Salary:
£35,000 - £45,000

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