Customer Service Advisor (City of London)

City of London
£12 - £14 per hour

Ford and Stanley- The Rail Recruitment Experts are seeking a Customer Service Advisors to support a train operating company to ensure their sterling reputation is with held. 

The Opportunity

This is an ideal opportunity to support a train operating company to deliver first class customer service to their customers, ensuring queries/complains are dealt with in a professional manor within the required time frames.

The Candidate

The ideal candidate will be immediately available and possess excellent customer service skills, be a clear communicator and have the ability to manage their time effectively to ensure customer queries/complaints are dealt with in an efficient way. You will have excellent IT skills.

Duration

Initially 3 months, likely extension/ long term position beyond this point.

Role & responsibilities

  • Work within the customer service team to answer telephone calls and respond to emails (complaints, queries etc)
  • Ensure the companies sterling reputation is withheld by resolving issues/queries in an effective, efficient manor
  • Support the customer service team to reach required set goals
  • Any other required ad-hoc duties to support the team

Essentials skills

  • Customer service experience in a fast-paced environment
  • Ability to manage time effectively and keep calm under pressure
  • Previous experience dealing with telephone & email queries/complaints
  • Customer retention experience
Location:
City of London
Salary:
Contract

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